Archive for April 2010
[Cross-posted from the Zanby blog. -LU]
I recently helped facilitate Open Gov West, a two-day conference on “Gov 2.0” organized by my friend Sarah Schacht, executive director of Knowledge As Power. Over 200 open government advocates and practitioners came to Seattle City Hall from across the Pacific Northwest and Western Canada, plus a few from farther afield.
Day 1 was a traditional conference, with programmed panels, a keynote speaker, and “work sessions” where attendees came up with recommendations for action in the areas of open government policy; data and document standards; funding; and working with non-traditional partners. Day 2 was an unconference, where anyone could offer a session on any topic.
At a discussion session on Day 2 titled “The Architecture of Gov’t 2.0,” Vancouver-based facilitator and web strategist Gordon Ross posed a provocative question: “What would the city website of your dreams do?”
The City Website of My Dreams
I’ve been pondering that question for a long time. Here’s what I wish I had said in that session:
The city website of my dreams would not only let me find relevant information, process transactions, lodge complaints, and communicate with elected officials. It would help me connect with my neighbors.
When I move into a new neighborhood, I wish I could go to the city’s website and join a group for my block (or a collection of several blocks) — complete with discussions, event calendar, photos, videos, and listings of relevant city services, businesses, nonprofits, neighborhood associations, and so forth. That way I could plug in and get to know my neighborhood (and my neighbors) quicker than ever. I could browse archived discussions to see what issues have been on my neighbors’ minds, peruse photos and videos from recent block parties and festivals, and check the calendar for upcoming events. And if I moved to a new neighborhood, I could just quit the online group for my old neighborhood and join my new one, taking my profile, friends, and history with me.
Such a platform would give me and my neighbors a powerful tool to self-organize — everything from potlucks to crime-watch patrols, yard sales, childcare swaps, street cleanups and community meetings about city policies of interest to the neighborhood. We could organize car-, bike-, and tool-sharing coops. It would give us a quick way to share alerts about burglaries or fires.
And it would give the city a powerful way of targeting communications to specific blocks. Need to clear the street because of a snow emergency, tree-trimming, or a broken water main? Just send a message to that block’s listserve and word will spread fast. Add an SMS gateway to send text messages to residents’ mobile phones and word will spread even faster. Connect it all to a CRM database and an Open 311 system and you’ve got a powerful tool set for citizens to engage with the city not just as individuals, but as groups, as neighborhoods, as communities.
That’s the grand vision the old community organizer in me has for what a city website could do for citizen engagement.
Pieces of this vision already exist, mostly organized ad hoc on private platforms like Facebook, Google Groups, Ning, and all manner of blogs and email lists. There are a few organized, larger-scale examples. E-Democracy.org hosts email discussion lists for 25+ communities across the US, UK and New Zealand. Frankfurt Gestalten (“Create Frankfurt”), is a Drupal-based project inspired by the great pothole apps FixMyStreet (UK) and SeeClickFix (US), but with a greater emphasis on groups organizing around neighborhood initiatives proposed by users. The Dutch foundation Web in de Wijk (“Web in the Neighborhoods”) provides a toolkit for residents to create their own neighborhood websites. The explosion of hyperlocal news blogs — like WestSeattleBlog and MyBallard in Seattle — has proven that there’s a hunger for online spaces that support offline neighborhood-level community-building.
Of all the sites I’ve seen, Neighbors for Neighbors comes closest to the vision I describe above. This Boston-based nonprofit has built Ning networks for all 18 neighborhoods across the city, stitched together as a citywide network under an umbrella WordPress blog. City staff, neighborhood activists, landlords, business owners, police, and residents of all stripes are active on the site, using it to organize everything from potlucks to pickup soccer games to public meetings about saving neighborhood libraries.
But I have yet to see such a network of self-organizing hyper-local community groups fully integrated with a city’s website.
Zanby’s Groups-of-Groups Approach
I’d love to build a system like this on the Zanby platform. Our unique groups-of-groups architecture enables the clustering of local groups into “group families” around any criteria — like geography, of course, but also other affinities that might unite certain block groups to others in different parts of the city, like proximity to schools, libraries, parks, transit lines, waterfronts, commercial zones, etc. Those groups could easily network and collaborate with other groups across the city with shared interests by joining group families organized around those interests. This architecture allows groups to network with other groups.
Imagine, for example, that a block in Boston lies within earshot of a freeway, borders a river, has a transit stop on it and is home to many Spanish speakers. In addition to belonging to one of those 18 geographic neighborhood group families, my block could join families for, say, all the blocks across the city that lie along the same light-rail line, or along Boston Harbor and the Charles River, or along highways, or with similar demographics. Those groups might share certain interests and concerns with each other that don’t map to the geographic neighborhood lines.
Meanwhile, a group a few blocks away might not be so concerned about freeway noise or transit safety. But it has a community garden and a retirement home on it. That group might join group families organized around elderly issues and community gardens. The host of a Highway Neighbors group family could create events, discussions, documents, etc. that are easily shared with all of the groups in the family.
The key concept here is that group families allow groups to network and collaborate with other groups.
It’s also fairly easy to integrate third-party tools and data into a Zanby community, using APIs, RSS feeds and embeddable objects. So each block group and neighborhood group family could serve as a social media dashboard displaying discussions, events, documents, etc. generated by Zanby, side-by-side with feeds of info from city databases, video streams of public meetings, live chats with residents and city officials, etc.
The Other ‘L’ Word: Liability
Legal experts have raised concerns about liability when the government hosts open forums for civic dialogue. Government lawyers get nervous about being sued for censorship if, for example, an employee deletes a profane or racist comment on a city blog or message board. And if they don’t moderate such comments, they could be sued for facilitating hate speech. Similar liability concerns were common a decade ago in the private sector, mainly in the media industry, as newspaper and magazine publishers struggled with whether to add blogs, reader comments, and forums on their websites. Those issues have largely been sorted out.
Fortunately, while the public sector may be a few years behind in sorting out these issues, it appears to be catching up fast. In the past year, 24 federal agencies, and many city and state governments, have used IdeaScale and similar apps to create open forums for sourcing ideas from the public. The website of the New York State Senate, a model of open government, now hosts blogs for every senator, including public comments, and allows the public to post comments on bills. The White House also recently published new guidelines for federal employees on how to use social media to engage the public.
Helping Communities Help Themselves
Just like social media is reshaping whole industries by slashing the transaction costs of engagement, it holds tremendous potential to reshape government — or more importantly, the relationship between citizens and government. There was much talk at the Open Gov West conference about how governments at all levels can use social media and online communities to engage citizens in dialogue, to leverage their knowledge, skills, passions, and willingness to volunteer their time and energy to solve public problems and improve their communities.
But as Doug Schuler, of the Public Sphere Project, argued, “We shouldn’t be talking about how government can leverage citizens. We should be talking about how citizens can leverage the government.” After all, the government is there to serve the people, not the other way around, right?
Yes, and to that end the government should be a vehicle for helping people help themselves — not just as individuals, but as communities, providing the social space for civic spirit to grow. I believe that putting tools in the hands of citizens to self-organize and build community — through the government website — is one powerful way to do that. Vibrant civic life requires infrastructure. I hope that one day it’s considered as normal, and vital, for city governments to provide such community infrastructure online as it is to build and maintain parks and town squares offline.
Last month at the SXSW Interactive Festival in Austin, I had the honor of helping my friend Jean Russell launch an exciting new ebook called Thrivability: A Collaborative Sketch.
Inspired by Seth Godin’s collaborative ebook What Matters Now?, the book contains short essays and images by 63 big thinkers, each focusing on a word or short phrase that has to do with creating a more thrivable world. Contributors include some of my favorite thinkers, such as Clay Shirky, Beth Kanter, John Hagel, Kaliya Hamlin and Tony Deifell.
Here is my own contribution, a meditation on the word “exclusion.” It appears on page 30 of the book. I’d love to hear your feedback.
Leif Utne, Zanby.com – Bainbridge Island, WA, USA
Ouch! Exclusion is such a harsh word. What place could it possibly have in a world that’s open, inclusive, and thrivable?
Like a hammer, exclusion is merely a tool. In its unhealthy forms, exclusion is used to oppress, to avoid accountability, circumvent democracy, and maintain established economic and political order. It brings to mind secret societies, smoky back rooms, nativism, and dehumanizing the “other.”
But exclusion can also be healthy and life-affirming. For individuals, that may mean choosing your conversations more wisely, lightening your load, de-cluttering your mental and physical space, eliminating distractions and focusing on what matters most. It means making space for solitude, contemplation, attention to yourself, to your breath, to nature, to being fully present.
Exclusion is not a choice of whether to exclude, or not, it is a choice of what to exclude.
For groups, healthy exclusion means creating safe containers in which to share and collaborate more deeply. It means being intentional about who and how many you want to share space with. It’s about creating and protecting sacred space. A good host has a talent for appropriate exclusion. It’s the social artistry of choosing who you want at the party, and who you don’t.
Every marketer knows that exclusion is a powerful tool. Done well, limiting access to a place, a group or a product makes it cool. Anyone who has launched a new online community can tell you that early on exclusion is vital — to set the tone and model the kind of interaction you want. It’s a way of establishing a new culture intentionally.
Exclusion can be about useful constraints, which spur creativity, whether you’re answering an essay question on a test or innovating new products. Imagine, for example, a candle. What is a candle without a wick? Without light? Without heat? Without wax? Such a thought experiment can help you identify which properties are intrinsic to something, and think creatively about novel ways to reproduce them.
Exclusion is part of evolution, particularly the conscious evolution we are living through now. It’s about casting off outmoded, destructive ways of thinking and being. And it’s absolutely essential to a thrivable future.
I’ve already gotten some great comments on this piece. One friend suggested “discernment” as an alternative to exclusion. I like that. It has much less of a negative charge to it. But that charge is part of why I find the term exclusion provocative. I like re-framing terms in ways that shift their charge.
Another friend suggested a different frame: pruning. For a tree to thrive, it takes pruning, which means making healthy choices about where to cut back so you can channel its growth in positive directions.
What do you think? Please share your thoughts in the comments below.
Check out this haunting round I recorded last weekend:
Here are the lyrics:
Full moon outside my window this warm September night
Pulls me into wakefulness far too early.
I’d rather be sleeping, the day’s already too long for me.
I’ll just wait for dawn.
The voices on this recording are me and Irene Ravitz, a 14 year-old girl with a bell-like voice. She and her mother, Marika Partridge (the long-time producer of All Things Considered), taught it to a group of us last Friday at a party at my mom’s house on Whidbey Island that morphed into a wild jam session.
I loved this tune as soon as I heard it. It was the first thing out of my mouth when I woke up Saturday morning, and it kept repeating all day in an endless loop. So I fired up GarageBand that evening and laid it down, lest I forget how it went. After dinner, Irene and Marika came over again for another singing session. So I pulled Irene aside and recorded her singing it once through as well. Then I just copied and pasted the clips of our voices onto several separate tracks, staggering our voices to create the round. Finally, I added a little reverb, exported as an MP3, and voila! Enjoy!
[Photo credit: www.flickr.com/photos/gnuckx/4836489480]